Return & Refund Policy

Last Updated: June 2026

At Leathergent, customer satisfaction is our top priority. We stand behind the quality of every product we sell and want you to shop with confidence.

30-Day Free Returns

We offer a 30-day free return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unused or lightly tested.

• Include all original accessories and packaging.

• Be accompanied by proof of purchase.

How to Start a Return

To initiate a return, please contact our customer support team at:

Email: support@leathergent.store

Please include:

• Your order number

• Your full name

• Reason for return

• Photos (if applicable)

Our support team will provide return instructions and the appropriate return address.

Free Return Shipping

Leathergent provides free return shipping for eligible returns approved within the return period.

Items sent back without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive:

• A defective product

• A damaged product

• The wrong item

Contact us immediately at support@leathergent.store. We will evaluate the issue and provide a replacement or full refund where applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Processing time typically ranges from 5–10 business days depending on your payment provider and financial institution.

Exchanges

The fastest way to receive a replacement product is to return the original item and place a new order after your return is approved.

Non-Returnable Items

The following items may not be eligible for return:

• Products intentionally damaged by misuse

• Products altered by the customer

• Items returned beyond the 30-day return period

Contact Us

If you have questions regarding returns or refunds, please contact:

Leathergent

Email: support@leathergent.store

Phone: +1 (778) 809-7684