Refund policy

Return & Refund Policy

Last Updated: June 2026

At AquaMotivate™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The item must be unused and in its original condition.
The item should be returned with original packaging whenever possible.
Proof of purchase or order confirmation must be provided.

Free Returns

We proudly provide free returns for eligible orders. Once your return request has been approved, our support team will provide detailed return instructions.

Non-Returnable Items

Returns may not be accepted for:

Items damaged through misuse or improper handling.
Products altered after delivery.
Items returned without prior authorization.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method.

Refund Timeline

Refunds are typically processed within 5–10 business days after approval. Financial institutions may require additional processing time before funds appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photographs of the issue. We will work promptly to provide a replacement or refund.